Connect to your organisation
Ask your organisation for its access code and your login details. Choose your role and language on the start screen, enter the organisation code, then choose “Open organisation”. Use your existing account to sign in to the portal.
Your organisation creates and manages accounts and decides which records you can access. App setup does not create an account. A demo is for trying the interface; do not enter real personal information there.
Accounts and subscriptions
The app download is free for people who already have access to an organisation using the service. There is no account registration or purchase flow in the native app. Subscription arrangements are handled separately with the organisation.
For invitations, password resets, an unavailable account or a different role, contact your organisation’s administrator. App support cannot grant access to another organisation’s records.
Find your way around
“Home” opens the portal’s home page. “Back” returns to the previous portal page. “Reload” refreshes the current page. “Switch” returns to the organisation selection after you confirm the change.
To sign out, use the sign-out function inside your organisation’s portal. Switching organisations does not delete your account or organisational records, and does not promise to clear saved web sessions.
If a page will not load
Check your internet connection and your organisation code, then try “Reload”. This app needs an online connection; it does not support editing records offline.
If your login is rejected, check with your organisation before trying repeatedly. If a portal page fails, tell us the app version, phone model, operating-system version and what you were trying to do. Include the organisation code only if needed. Never send your password, a login code or sensitive records.
Photos and camera access
If you choose a photo or camera action in the portal, your phone may ask for permission. You decide whether to allow it. Any file you then submit is processed by your organisation’s portal.
You can change camera and photo permissions in your phone’s settings. The native app does not take photos in the background. Some portal actions may be unavailable if you decline permission.
Data requests and shared phones
For a copy, correction or deletion of personal records, contact your organisation or app support. Removing the app or changing the organisation on your phone does not remove records held by the organisation. Any legal retention requirements still apply.
On a shared phone, sign out of the portal before handing over the device. Local app data and web sessions are managed by the operating system; use its app storage controls where available. Read the app privacy notice for the distinction between local settings and organisational data.